FAQ

Order Information

  1. How To Order
  2. Payment Method 
  3. Currencies and Exchange Rates
  4. Stock/Inventory Availability
  5. Order Processing
  6. Order Confirmation
  7. Return Policies / Cancellation of Order
  8. Reward Points & Free Gift
  9. Product Packaging
  10. Wholesales enquiries

 

Shipping Information

  1. Shipping and Handling Charges
  2. Shipping Policy
  3. Damaged and Lost Items
  4. Customs Fees, Import Duties and Tariffs

 

Security & Privacy Information

  1. Payment Security
  2. Privacy Policy

 

Order Information
1. How To Order
 
  1. To add a product into your Shopping Cart click on ADD TO CART
  2. Once you click on ADD TO CART, the items in your Shopping Cart will be listed out. From the Shopping Cart you can:
    • click on CONTINUE SHOPPING if you wish to shop for other items. Repeat Step 1 to add more titles into your Shopping Cart.
    • click on REMOVE to remove any of the selected items from your Shopping Cart.
    • click on checkout if you wish to end your shopping session and place your order.
  3. After you click on ORDER, you will be required to Log-In.
    • If you are not yet a member but would like to be one, click on REGISTER for membership registration.
    • If you are our existing member, then click on Sign-In to proceed with your order.
  4. Fill in your particulars into the Order Form and click on SUBMIT. The Order Confirmation Form will be shown to you. Click on CONFIRM after you make sure that all the information provided is correct or else edit the information.
  5. You will then be directed to payment. Your order is now completed.
 
 
   
2. Payment Method
 

Online Method (Multiple Currencies) - (Paypal & Credit Card via paypal) :

We accept various forms of payment via Paypal. (RM, SGD, USD, Euro, GP Pound)

 



We can now accept payment via credit card. You do not have a Paypal account to pay via credit card. When you are ready to order, please select Paypal as the payment and checkout as usual. You will be directed to paypal payment page and please press 'cancel and return to' at the bottom of the paypal payment page.

We'll be having a record in our system. Please click "Contact Us" or leave us an email (sales@skydvds.com) together with your user name and email address. We'll send a payment request to your email address where you will be directted to a SSL-secured page which you can either choose to make the payment via credit card or a paypal account.


Offline Method (Ringgit Malaysia) :

We accept ATM Transfer / Cash Deposit / Online Banking. Malaysian customer who without paypal or credit card can use offline method to make a purchase on our website.

Customers can use their account to make an online transfer to our bank accounts below. The customers without online banking account, you can transfer ATM transfer or Cash Deposit on your nearest Bank to make your payment.

1) Maybank

2) CIMB Bank

3) Hong Leong Bank


IMPORTANT INFORMATION:

** Once payment done, Please click "Contact Us" or leave us an email(sales@skydvds.com) to inform detail as below :         
    - Order Number / Member User Name & Email Address         
    - Remittance Date         
    - Payer bank ( your bank )         
    - Payee bank ( Our Company Bank )         
    - Reference No: (For online transfer only. For ATM or bank transfer please fill: Cash)         
    - Total remittances         
         
**Some ATM machine will not accept RM1 or RM5, we will keep your balance in your member centre for next order  dedection **


Please try your best to make payment using the same bank because interbank transfer will take about 2-3 days to complete. For example, Maybank to Maybank means direct transfer, we will receive the fund immediately. Other Bank to Maybank means interbank, we will receive the fund in 2-3 working days.

 


   
3. Currencies and Exchange Rates
 

We accept payment in multiple currencies.

  • Ringgit Malaysia (Default)
  • Singapore Dollar (SGD$ 1 = RM 2.35)
  • United States Dollar (USD$ 1 = RM 3.00)
  • Euro (Euro € 1 = RM 3.50)
  • Pound Sterling (GB Pound £ 1 = RM 5.00)

The final price will be dependent on the currency rate between Ringgit Malaysia (RM) and the respective currency at the day of exchange. Currency exchange rates fluctuates daily base on global market conditions.

   
4. Stock/Inventory Availability
 

As our commitment towards our customers, we try our best to ensure that items listed for sale at SkyDVDs.com is always available and ready to be shipped. Items that are kept in stock will be shipped to you within 1-2 working days.

However, due to delays from our manufacturer, certain items may become out of stock and become backordered. These items will be shipped to you once we receive the items from our manufacturer, with no additional shipping charge.

We are concern about customers' satisfaction. As such, you are always welcomed to request for items that are not listed for sale on our website. We will forward your request for the item that you are looking for to our manufacturer to confirm whether that particular item will be available and you will be informed about it as soon as possible.

   
5. Order Processing
 

Your orders will be processed daily from Monday through Friday. Weekend and Holiday orders are processed on the following business day. Orders for items that are in stock are usually shipped within 1-2 business days from the time that they are placed.

If you place an order and then notice an error, please e-mail us at sales@skydvds.com immediately so that we may correct your order. If you suspect that your order did not transmit successfully or feel that there may have been any other problems, please e-mail us so that we may confirm receipt of your order and contact you for follow up.

   
6. Order Confirmation
 

Upon successful payment transaction, we will e-mail you to confirm your order. Any consent regarding the delay of shipment or availability of an item will be notified through e-mail.

   
7. Return Policies / Order Cancellation
 

We're very sorry to say that all sales are final and we do not accept cancellation of order.

Shoppers are entitled to a 15 days (from the date you receive the item) unconditional money back guarantee for all the items purchased from us.

If your item is ever damaged in shipping, please contact us at sales@skydvds.com for immediate action. Mail the damaged discs to us either to be replaced with new disc or to be refunded.

You will be required to provide us with your TRANSACTION NUMBER and/or CART ID and reason for returning the product.

We do not accept DVDS that your player is unable to play.

We do not accept any items that are damaged by the customers.

We only accept items that are purchased from SkyDVDs.com.

Shipping cost shall be borne by the customer unless the return is a result of our error.


   
8. Reward Points & Free Gift (RM 1 = 1 Point)
 

Frequent Buyer Points are a great way to earn credit towards future orders! You earn one point per Ringgit Malaysia spent, which you can apply against your next order. With our Frequent Buyer Points Reward Program, It is like getting an additional up to 5% off your purchases!! For example, a purchase of RM10.00, can really be a hidden price taged for just RM9.50 with the 5% reward you can receive back in your next purchase. 

All customers with an account will be automatically be receiving this benefits to earn additional saving with all purchases. The earned points will never expire.

Moreover, we're giving free mystery worth more than RM12 (USD4) for all purchases!

   
9. Product Packaging / DVD Originality
 

All the DVDs REGION FREE and are distributed by Licensed Publisher in Malaysia with proper authorization from Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan Malaysia (Malaysia Ministry of Domestic Trade, Co-operative and Consumerism) and Perbadanan Kemajuan Filem Nasional Malaysia (Malaysia National Film Development Corporation). Cover Art of the DVDs might different depending on the stock availability.


   
10 Wholesales / Drop Shipping Enquiries
 

We believe everyone is strong in their own aspect area. Be it that they have their superior knowledge in their geographical region, language, network and etc. Thus we want to partner with you to reach to the target buyer. We have good quality product at the best deal and we do want you to play the missing part to reach to the buyer.

This is the MOST Popular arrangement with in our partnership scheme. Currently we are supporting more than 20 Drop shipping Partners. We are fast in dispatching the order and offer a wide range of Anime Collection. All the picture are 100% taken by us and with this partnership, you are allow to use our picture and will not get into any copyright issue . All our parcels will come with tracking no. for you or your buyer to track. Drop shipping can be a very simple and effective way to get involved in ecommerce.


   
  Shipping Information
1. Shipping and Handling Charges
 

Post Malaysia

Local orders will be sent thorugh Post Express or Skynet (2-4 Business Days). Postage fee is RM6 for the first item, RM5 for the second item and RM 4 for the third item. The postage is RM15 flat rate for 4 items or more.

All international online orders will be shipped via Post Malaysia (Registered airmail) by default because this is the fastest and most secured way of delivery. Shipments will be delivered to most destinations worldwide (except Israel) usually within 7-15 business days. Shipments are all fully insured.

The shipping fees are devided into 4 groups as shown below :

DVDs First Item (RM) Second Item (RM) Example (RM)
Group A
6
4.00

1 DVD = RM 7

2 DVDs = 7 + 4 = RM11.00
3 DVDs = 7 + 4 + 4 = RM15.00

Maximum Postage = RM 15


DVDs First 100 Gram (RM) Subsequent 100 Gram (RM) Example 300 Gram (RM)
Group B
8.30
5.00

8.30 + 2(5.00) = RM 18.3

Maximum Postage  = RM 403.3 (8 KG)

Group C
9.60
7.00

9.60 + 2(7.00) = RM 23.6

Maximum Postage  = RM 562.6 (8 KG)

Group D
11.50
7.00

11.50 + 2(7.00) = RM 25.5
 

Maximum Postage  = RM 564.4 (8 KG)



Group A Group B Group C Group D
Malaysia Australia Austria Canada

Brunei
Belgium USA

Cambodia Denmark Others

China Finland

Hong Kong
France

India
Germany
  Indonesia
Greece
  Japan Ireland
  Macau Italy
  Myanmar Monaco
  New Zealand
Netherlands
  Philippines
Norway
  Singapore
Portugal
  South Korea
Spain
  Taiwan
Sweden
  Thailand Switzerland
    United Kingdom
    Vantican City
   

     

     
     
     
     
     
     
     
     
     
     

Express shipping is available and cost varies depending on location. Please contact us for extra cost of express shipping to your international destination. We may upgrade the shipping using UPS Express for bulk order.

 
2. Shipping Policy
 

SkyDVDs.com will always try to ship the product to you within the shortest time frame at the minimum cost.

 
3. Lost and Damaged Items
 

All parcels shipped will be well packed to avoid the items being damaged during shipment.  Shipment via regular airmail will sometimes face delay due to custom clearance. We will bare 100% responsibilities if such order is lost.

 
4. Customs Fees, Import Duties and Tariffs
 

International shipments may be subjected to additional custom fees and duties. We do not pre-bill any import duties, customs fees or tariffs imposed by various government on the product. Import duties and taxes may be applied to certain countries and varies from country to country. In the event that customs fees is incurred for customs clearance or import sales tax is levied on deliveries, the charges shall be borne by the customer.

It is recommended for shoppers to clarify the customs laws and regulations with the local authorities to obtain specific information.

We will mark all parcels shipped as 'Gift' or 'Commercial Samples' to help you reduce the chances of having to pay additional fees as a result of customs fees, import duties or tariffs levied on the parcel.

 
   
Security & Privacy Information
1. Payment Security
 

With multiple internet payment options offered, SkyDVDs.com assures you have a smooth and secure shopping experience. Powered by paypal, you will enjoy real-time online payment and confirmation upon successful transactions. SkyDVDs.com is not responsible for typographical or photographic errors. Prices and specifications are subjected to change without notice.


 
 

2. Privacy Policy
 

We are committed to safeguarding the privacy of our customers' personal data. Information such as name and address, credit card information and e-mail addresses will be regarded as private and confidential. The information will only be used for communicating with the customers about the status of an order.

We will not disclose any of your personal information to other individuals or organizations unless required by the law. We do not send you junk mails.